Question 1

I have a question about my media invoice, who do I contact?

Accepted Answer

Please contact your Account Representative directly. If you are not sure, please email our support team: support@bestofmtl.com. This is the fastest way to resolve any questions.

Question 2

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC?

Accepted Answer

NERUS Strategies is the authorized representative, via PayPal for your Best of Montreal schedule.

Question 3

We usually trade for our media time, I don't see that in your order form.

Accepted Answer

Best of Montreal is a paid advertising program. We do not trade for any of these products.

Question 4

I ordered merchandise, when will it arrive?

Accepted Answer

Please allow up to 7-10 business days for creation of your custom order. Shipping varies by product. You will receive "staging" emails as your order is processed through each stage. A final proof will need to be approved by you prior to shipping. For any questions regarding official merchandise, contact merchandisesupport@nerus.net ​Please be aware of scammers. Official merchandise can only be purchased online through our website.

Billing Support

I have a question about my media invoice, who do I contact?

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC?

We usually trade for our media time, I don't see that in your order form.

I ordered merchandise, when will it arrive?